Privacy Statement

General

This privacy policy describes how Tracksys Ltd uses and protects any personal data you may provide whilst using our website.

Ways that we collect your data

You are able to access our website without having to submit any personal data. Should you wish for further information on our products and services and would like to receive this personally by phone, e-mail or a visit, we will request the following personal data:

• Contact details: name, e-mail address and phone number
• Name of organisation
• Other data that you intentionally and voluntarily share with us in free text fields/web forms

We only collect such information when you choose to supply it to us.

How we use your personal data

We will use your personal data for one or more of the following actions:

• Contact you to discuss your requirements and questions; using e-mail, phone or in person
• Send you requested detailed information on our products and services, such as technical descriptions, product leaflets and links to relevant scientific publications
• Provide you with online software demos and free product trials
• Provide you with a formal quotation for purchase or rental of our software and hardware
• Complete our contractual obligations to you, such as executing a purchase order or providing you with support/training/upgrades

We may also use your personal data to: 

• Send you updates on software and hardware
• Send you relevant information relating to conferences and scientific research projects
• Improve our products, services and website based on your feedback

We will only store your personal data where necessary to answer your specific requests or fulfil contractual obligations following your requests. 

Information integrity

Tracksys Ltd strives to keep your personal data correct and up-to-date. We will make reasonable efforts to have your personal data available for you to view, for making corrections or additions.  

Controlling your personal data

You are in control of your personal data; at any time you can exercise the following rights:

• To view your data
• To change your data
• To be forgotten – removal of all your personal data
• To data portability – transfer your personal data elsewhere
• To be informed, e.g. through this privacy statement 

Please contact our Data Protection Officer (lee@tracksys.co.uk) to exercise any of the above rights. We will strive to meet your request within 30 working days.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. Our data is stored on private servers in the UK. Regular back-ups are made, safeguarded and kept in the UK.  Continually updated Endpoint and Perimeter security protects against malware and a Stateful Inspection Firewall prevents hacking.

Links to other websites

Our website may contain links to other websites. Please be aware that this Privacy Policy does not apply to those websites and we encourage you to read the Privacy Policy of every website you visit.

Transfer of Personal Data

Tracksys will not sell, transfer, trade or lease your personal data to third parties. We do not disclose any information you provide via the site to any third parties unless you give us permission to do so.

Web Statistics

Cookies are small pieces of information that are saved by your browser onto the hard disk of your computer so that certain information about how you use a website can be recorded.

Our website uses cookies from analytics services provided by Google. These enable us to get a better understanding of how people use our website, so we can make improvements to our website and the products and services offered through it.

You can choose to enable or disable cookies in your internet browser. Most internet browsers also allow you to choose whether you wish to disable all cookies or just third party cookies. By default, most internet browsers accept cookies but this can be changed. For further details, please consult the help menu in your internet browser or visit this Cookies Guide. You can choose to delete cookies at any time, however you may lose information that aids quick and efficient access to the website. It is recommended that you ensure your internet browser is up to date and contact your internet browser developer for help and guidance if you are unsure about adjusting your privacy settings.

Your IP address is automatically collected and may be used to diagnose problems with our server, report aggregate information, and to administer and improve this site.

We use log files generated by our web servers to analyse site usage and statistics, but the files do not identify any personal information. Log file analysis helps us to understand usage patterns on our website and to make improvements to our service.

Changes to the privacy policy

We may update our privacy policy from time to time. We advise you to review this page periodically for changes. Any changes made are effective immediately after they are posted on this page. 

This Privacy Policy was last updated 12 October 2018.